Problem-solver focused on customer success
Leadership
Are you looking for someone to join your team, learn your business, and optimize it for maximum growth and profitability?Innovation
Do you need a new approach to unsolved problems?Technology
Are aging systems and operations creating delays or miscommunications in your business?Logistics
Do you need to organize a complex operation involving many people, vehicles, facilities, or supplies?
@ Swim Club Management Group
- Client relations
- Business development
- Sales and marketing – creating proposals and signing contracts
- Management of commercial and residential aquatic facilities
- Purchasing, inventory management, and invoicing
- Personnel management
- Improvement of systems efficiency
- Documentation and organization
- Recruiting and training on specific facility protocols and systems
- Coordination with other departments (Accounting, Repairs, Renovations)
@ Patch Digital Media
- Temporary contract position to support CEO during transitionary period
- Solutions architect
- Sales and marketing
- Project management
- Systems efficiency
- Documentation and organization
- Personnel management
- CRM implementation
- Resource recruiting and training
- Legal document proofreading
- On-site meetings with client stakeholders and teams
@ Pilot Pool & Spa
- Manage revenue, expenses, operations, sales, marketing, billing, purchasing, and customer service
- Optimize schedules, equipment maintenance, and resources to improve efficiency and safety
- Network with other owner-operators, technicians, and industry experts
@ Top Notch Delivery
- Specific achievement: Personally overtook management of 3 poorly producing teams of 5-10 routes, developed optimization tools, and led each to smooth, productive operations within a year
- Low-average non-peak week under direct supervision in 2019: 10,000 packages delivered (400 oversize), 2000 picked up, 6000 stops, per crew of 13 drivers
- Analyze driver performance and optimize routes to increase efficiency and safety, in accordance with FedEx policies and U.S. DOT regulations, in 5 FedEx Ground and Home Delivery terminals
- Organize staff, vehicles, and equipment resources for last mile delivery and first mile pickups
- Provide both high-level and detailed logistical oversight for operations across the SF Bay Area
- Hire, train, manage, and provide support for employees in a fast-paced and stressful workplace
- Manage fleet, safety equipment, gas cards, payroll, project costs, daily/seasonal crew adjustments
- Maintain constant effective communication with FedEx management, customers, and vendors
- Assist FedEx employees with routing software and guide loaders for proper, effective sort results
@ Bee Green Recycling & Supply
- Inspect, verify, and log incoming and outgoing material inventories per state regulations
- Produce and manage three websites for the parent company and subsidiaries
- Develop and maintain relationships with customers and vendors
- Handle and verify cash flow from daily operations, operate forklifts and other heavy machinery, inspect for asbestos
@ Sequoia Technologies IMS
- Prepare monthly performance analysis reports for management and for clients
- Create sales, support, education and marketing pieces for print, web, and live digital display, including written documents, slide presentations, and videos
- Collaborate with Accounting, Engineering, Project Management, Support and Sales departments
- Manage up to 50 concurrent SEO campaign accounts with Salesforce CRM
- Communicate with customers via telephone, email, and online chat platforms
The Master’s College, Santa Clarita, CA – earned June 2008
Major: Bachelor of Arts in Communication, Electronic Media
Major: Bachelor of Arts in Communication, Electronic Media
Santa Clara University, Santa Clara, CA September 2017 – December 2017
Additional credits earned: Accounting for Business Decisions, Intermediate Financial Accounting 1 & 2
HubSpot Academy Certified Solutions Partner – June 2022
Sales Hub Implementation
Sales Software
Solutions Partner
Pool & Hot Tub AlliancePool & Hot Tub Alliance
Certified Pool & Spa Operator (CPO)
Credential ID C-071641 – March 2024
Pool Chemistry Training Institute
Certified Residential Pool Chemistry Technician
Credential ID #03-0077 – March 2020
Don’t take my word for it.