Santa Clara University, Santa Clara, CA
Certificate of Advanced Accounting Proficiency, some credits earned September 2017 – December 2017

• Maintain constant effective communication with all relevant personnel and clients
• Hire, fire, and manage employees
• Manage fleet, safety equipment, gas cards, payroll, and project costs
• Manage relationships with FedEx Ground management, customers, and vendors
• Provide support and training for employees in a fast-paced and stressful workplace
• Analyze driver performance to increase efficiency and safety, in accordance with FedEx policies and U.S. DOT regulations
• Provide logistical oversight for FedEx Ground and Home Delivery operations in five counties: Contra Costa, Solano, Napa*, Solano*, and Marin*
  * Major success: Personally overtook management of three unproductive business segments, overhauled and optimized operations, and led divisions to profitable sale within a year

• Produce and manage three websites for the parent company and subsidiaries
• Handle and verify cash flow from daily operations
• Develop and maintain relationships with customers and vendors
• Inspect, verify, and log incoming and outgoing material inventories per state regulations
• Certify to operate forklifts and other heavy machinery and inspect for asbestos
• Manage production of a pro bono website and video series for an associated nonprofit

• Prepare monthly performance analysis reports for management and for clients
• Create sales, support, education and marketing pieces for print, web, and live digital distribution, including written documents, presentations and videos
• Collaborate with Accounting, Engineering, Project Management, Support and Sales
• Manage up to 50 concurrent SEO campaign accounts
• Serve customers via telephone, email, and online chat platforms